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Shipping

Flat Rate Shipping: $33 Australia Wide | Fast & Efficient Service to Your Door | Fully Insured & Trackable

 

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AUSTRALIAN DOMESTIC ORDERS

Please allow up to 3 business days to process and dispatch your order, and allow a further 5-7 working days for delivery, from your date of purchase. During peak times, such as the Holiday period, things may take a little longer than usual to get to you. Be assured that we are working our hardest to get your order out to you as soon as possible.

We require a signature on delivery to ensure your order’s safe arrival, unless an ‘authority to leave’ and location is expressly stated in your order notes. Please note, once delivered, we are not liable for any lost orders. Our freight companies deliver between 9am and 5am, Monday to Friday (except Public Holidays). Unfortunately we cannot deliver to a PO Box. If you do not have an alternative please contact us and we will find another way!

If you have any questions about your order please don’t hesitate to contact our customer service team here with your name and order number.

Please note, some bulky or heavy items, like our Bases or cushion inserts, cannot be shipped in larger quantities under our flat rate shipping charge. We’ll get in touch to provide accurate shipping quotes on a case-by-case basis if need be.

INTERNATIONAL SHIPPING

We use TNT and DHL for all international deliveries.

Please allow up to 7 – 10 business days to be delivered from your date of purchase. All orders will be dispatched within 3 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Depending on the country the order is shipped to, you may be responsible for a customs import duty or taxes charged on the value of your order. If you require further information about your country’s taxes and duties, please contact your local customs or other relevant authorities directly. Please note that, to comply with Australian export regulations, we will declare the exact value of all items ordered and mark them as dutiable merchandise. Basil Bangs is not responsible for any delays caused by destination customs clearance processes.

Additionally, when ordering from www.basilbangs.com, you are the importer and must comply with all laws and regulations of the destination country. You authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Please note that our freight companies deliver between 9am and 5am, Monday to Friday (except Public Holidays) and will require a signature on receipt of goods. Please provide a delivery address whereby someone can sign for your package between those hours. If you do not have an alternative, please contact us and we will find another way!

If you have any questions about your order please don’t hesitate to contact our customer service team here with your name and order number.

Please note, some bulky or heavy items, like our Bases or cushion inserts, cannot be shipped under our flat rate shipping charge. We’ll get in touch to provide accurate shipping quotes on a case-by-case basis, as need be.

Basil Bangs.
Design for outdoors.

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