Returns and exchanges
We make our best efforts to provide you with the best designs and products, however we understand that from time to time you may not be pleased with the product you have purchased and in some instances you will need to return it. To streamline the process, returns must be pre-authorised, and pending inspection the product will be repaired, or a refund, credit or exchange will be issued to you at the discretion of Basil Bangs. In all cases, our best efforts will be made to repair your beloved product first and foremost.
Basil Bangs does not accept returns based on change of mind. Returns are accepted for genuine faults to Basil Bangs products and these returns must take place within 14 days of receiving the goods.
All sale items are Final Sale and cannot be returned or exchanged.
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