Product Care and Maintenance
Get the most out of your Basil Bangs with our care guide that includes instructions on how to best care for your acrylic fabric and products based on material and finish.
Download the Product Care and Maintenance Guide
Set-up and Installation Instructions
Follow our instructions on how to set up your Basil Bangs outdoor products.
Beach Umbrella: Set-up & Use
- Make sure the lower pole is secured at least 35cm deep in the sand.
- To angle the canopy, hold on to the upper pole before unlocking the hinge. To unlock the hinge, turn the dial anti-clockwise as far as possible.
- Let the upper pole rotate to the desired position. It is recommended to not exceed an angle of 45 degrees. Always try to tilt the umbrella into the wind as this will minimise the chance of it lifting out of the sand.
- To lock the hinge, rotate the dial clockwise until the vertical grip is parallel to the lower pole. The correct position is shown below.
- The Basil Hinge should feel easy to lock and unlock. If jammed, do not force the hinge to close as it may cause damage.
- Taking an umbrella to the beach is your responsibility. In windy or gusty conditions we recommend lowering the umbrella to prevent any risk of it flying away.
- Watch our helpful video for set up tips & tricks at the beach. You can watch it here.
If you’ve used your umbrella, give it a good shake and make sure it’s completely dry before popping it into its carry bag.
While our canopies are both water-resistant and waterproof, we recommend allowing your umbrella to dry out before storing it to avoid any mould.
Storing it in between uses will extend its life and minimise wear and tear, giving you the best quality shade for longer.
When set up correctly, our umbrellas are strong and durable in light winds.
It's imperative that your umbrella is not left unattended at all times, and that your umbrella is properly secured into the sand. Please refer to our set up instructions above.
We recommend digging it into a depth of approximately 20cm. You can do this by hand, or alternatively, we recommend using our sand anchor.
In stronger winds, we recommend collapsing your umbrella.
Patio Umbrellas: Set-up & Use
Review our detailed cleaning instructions for how to maintain your umbrella canopy in our Care and Maintenance Guide.
If you’ve used your umbrella, make sure it’s completely dry before sliding over a protective cover.
While our canopies are both water-resistant and waterproof, we recommend allowing your umbrella to dry out before storing it to avoid any mould.
Storing it in between uses will extend its life and minimise wear and tear, giving you the best quality shade for longer.
We recommend regular brushing of your canopy to remove any leaves, dirt and debris.
In salty coastal environments, a monthly hose of the frame and canopy helps to remove build up of salt.
For more intense cleaning, all of our patio umbrellas have removable canopies to allow for washing.
Please refer to our Cleaning Guide for instructions. Please download our Care and Maintenance Guide for a complete guide on how to best care for your Basil Bangs products.
Yes! You can purchase a replacement canopy.
With the exception of our Beach umbrellas, all of our umbrellas are now available with removable covers to better help with ongoing cleaning, any repairs and general maintenance.
If you would like to purchase a replacement canopy please contact us for a quote.
Yes! We design our umbrellas to be modular, ensuring easy repairs and ongoing maintenance and to provide better longevity.
Depending on the issue, most of our patio umbrellas are either fully or partially repairable, and we stock replacement parts.
Send us an email with photos of the issue you have and we’ll be happy to assess it and provide a repair quote.
Please note that at the end of their life, the aluminium in our umbrella frame umbrellas is fully recyclable, ready to bring another product to life, so please recycle it.
Sometimes new umbrellas have been closed so tight in their carton that it makes them difficult to open for the first time.
- Get in under the umbrella canopy, and gently push out the arms at the 'elbow' joint. Once the arms have been slightly opened, you should be able to easily pull the rope and expand the canopy.
- Once the umbrella is open, make sure the umbrella Spacers have been installed. This will stop the umbrella from closing locking in. when collapsed, and make it easier to open going forward. Not sure what they are? Have a look at the Set up guide provided. If you need a copy - try one of these:
Download Jardin Patio Umbrella Set up Instructions.
Download Sundial Patio Umbrella Set up Instructions.
The Go Large, Caspar and Sundial Patio Umbrellas all come with 'spacers' and installation instructions taped to the frame.
These get installed into the arms to assist with easy opening and closing. If they are not installed, the arms can 'lock in' to the frame, which makes it difficult to open and close.
Sometimes the spacers get accidentally thrown out during set up. If this sounds like you, please get in touch.
Lost your Set up Instructions? Try these:
Download Jardin Patio Umbrella Set up Instructions.
Download Sundial Patio Umbrella Set up Instructions.
Our Go Large, Caspar and Sundial Patio Umbrellas are all rated for use up to 'Gale' force conditions, according to the Beaufort Scale.
That said, we would never suggest that umbrellas be left open and/or unattended in these conditions. A general rule of thumb, is if it is too windy to comfortably sit outside, it is too windy for an umbrella to be left open.
Read more about wind ratings and the Beaufort scale on our blog.
Beach Tent: Set-up & Use
Check out our nifty video on our Youtube channel showing you how to set up your Beach Tent. Check it out here.
If you’ve used your tent, shake out any sand and make sure it’s completely dry before folding and storing in its bag.
While our canopies are both water-resistant and waterproof, we recommend allowing your tent to completely dry out before storing it to avoid any mould.
We recommend regular brushing of the fabric to remove any leaves, dirt and debris. Spot clean with luke warm water and a mild detergent for any stubborn marks.
Make sure that you have the secured the guide ropes (looping it back on itself) and that they are pulled tight. Please refer to our great set-up video for how to do this.
Yes! We stock replaceable parts for our beach tents. Send us an email with photos of the issue you have and we’ll be happy to assess it and provide a repair quote.
At the end of its life, the aluminium frame components are fully recyclable…ready to be remade into something fabulous!
Timber Deck Chair: Set-up & Use
Firstly, don't panic - this is not a product fault.
Simply fold your chair so that it's closed. Pull the arm rests forward slightly and re-open your chair. The arm rests should rotate forward in the correct direction.
You can also choose to not use the arm rests and keep them both down. It's up to you!
Our timber deck chairs are the ideal outdoor companion, though like any timber product, they do require some care and on-going maintenance.
Please be aware that daily exposure to humidity, extreme UV and saltwater environments will lead to premature 'weathering' of your chair. We recommend storing it in a dry, low-humidity environment when not in use.
Download our Care and Maintenance guide for detailed instructions.
Download our Care and Maintenance guide for detailed instructions.
Yes, you can wash your chair sling.
To clean, first brush off any dirt or debris before popping into the washing machine. We recommend a gentle cool machine wash, not more than 30degrees (C).
Line dry in the shade. Do not iron.
Download our Care and Maintenance guide for detailed instructions.
Yes! We stock replaceable slings for our timber deck chairs. Get in touch with us for more information.
Outdoor Fabric: Maintenance
All Basil Bangs outdoor acrylic fabrics feature a high technology finish, which provides long-lasting protection against mould and mildew, excellent water and oil repellence, and protects you from both sun and water for many years. The accumulation of dust, pollution particles, foreign organic materials and general dirt can damage this protection, shortening the life of the fabric and should be removed.
Bean Bags: Set-up & Use
We recommend not dragging your bean bags around to re-position them. While the fabric is incredible durable, they are not designed to be dragged along rough surfaces and may develop tears or holes. This is not covered under warranty.
To extend the life of your outdoor fabric and bean bag fill, we recommend storing them, keeping them dry and shaded, when not in use.
Please refer to our detailed product Care and Maintenance Guide.
Don’t worry, it’s not you, it’s us. Well, let me re-phrase that. It’s the Australian Competition and Consumer Commission (ACCC). The ACCC requires all beanbag manufacturers omit the zipper tag as a mandatory product safety standard so that small children can’t open the cover without supervision and potentially suffocate. Even though Basil Bangs beanbags don’t use tiny polystyrene beads, the safety standard still applies.
How to open your childproof zipper (aka a zip with no handle)
- Find yourself a paperclip. We like a 50mm paperclip but any size will be fine.
- Keeping the paperclip in shape, thread it into the hole in the zipper - where the zipper’s handle tab would normally be.
- Use the paperclip just as you would use the handle to pull the zip up or down.
- If the zipper seems stuck, don’t force it. Make sure that you’re pulling 'out and up'. Pulling it ‘out’ first releases the very small catch that locks the zip into place.
Please note: it’s important to remove the paperclip from the zip after you have closed it back up again.
Get in touch if you have any questions. We're here to help.
Our bean bags have a 240L capacity.
When you purchase Envee Beans via our website, you are ordering the correct amount for each bean bag.
If you are using other beans, make sure you purchase enough for 240L. A bit more is ok too as you'll often experience 10-15% compression after use.
Umbrella Bases: Set-up & Use
We recommend using a heavy umbrella base for all of our patio umbrellas.
A general rule of thumb is, the bigger the umbrella the heavier the base, and if the site is exposed to winds, we suggest extra weight again to add further ballast. No-one wants a flying umbrella!
If your patio umbrella is going in a table, the 14kg base should be fine.
For anything freestanding, we recommend a minimum weight of 25kg.
For our Double Caspar, we recommend a minimum weight of 30kg.
Please refer to our Umbrella Base Comparison Chart to work out the right base for your umbrella.
Please refer to the following set up guides:
16kg Stackable Square Base
25kg Round Base (White or Black)
30kg Galvanised Base with side wheels
32kg Galvanised Round Base
We recommend checking that your base is assembled correctly and tight.
- Make sure the spigot is tight.
- Check that the small grub screw on the bottom of the spigot has been tightened (relevant to 14kg & 25kg bases only).
- Tighten the knobs to make sure they are gripping the umbrella securely.
If you have any questions or need help, please get in touch.