FAQs

Shipping & Deliveries

Here are some Frequently asked questions. Please refer to our Shipping, Returns and Exchanges page here for more information.

We deliver worldwide using TNT/Fedex, which offer a fast and efficient service to your door. TNT/Fedex requires a signature for delivery and can’t deliver to a PO Box. You can read more in our shipping and delivery policy here.

Depending on the country the order is shipped to, you may be responsible for a customs import duty or taxes charged on the value of your order. If you require further information about your country’s taxes and duties, please contact your local customs or other relevant authorities directly. 

Please allow up to 3 business days to process and dispatch your order, and allow a further 3-5 working days for domestic delivery, or 7-10 days for international.

During peak times, such as the Holiday period, things may take a little longer than usual to get to you. Be assured that we are working our hardest to get your order out to you as soon as possible.

While we do our very best to deliver your order as soon as possible, please be aware that these delivery timeframes are an estimate only. On a rare occasion, your order may arrive outside of the estimated timeframe.

Once an order has been send to our warehouse we are unable to add/remove/change items in an existing order.

If you have any concerns or made a mistake on your order, please email us within 24 hours together with your order number for reference.

Some bulky or heavy items (like our bases or cushion inserts) can't be shipped using our usual charges. Please email us for an accurate shipping quote.

Returns and exchanges

No, all sale items are final sale and are not eligible for a price adjustment, return, credit or exchange.

Please see our Returns and Exchanges policy here.

Product

Our products have been designed for you to enjoy and only take a few minutes to set up. We recommend checking out the instructions and videos here.

We recommend spot cleaning the product with warm water and mild soap and hanging to air dry.

While our products are designed for outdoor use, we recommend that they are stored, dry and safely when not in use to minimise wear and tear and extend their life. Store your beach umbrella in its individual carry bag and your Go-Large umbrella in a protective cover. Cushions should be washed and stored separately from the inserts.

For more detailed information, read our care and cleaning instructions here.    

The umbrellas vary in size and shape, materials and finishes. We recommend looking at our Basil Bangs product specifications before making a purchase to ensure you’re buying the right size umbrella for your use. Product specifications can be found here.

Our printed range of fabrics has a colour fastness rating of 3-4, or approximately 1-year/300 hours of normal exposure.

The Luxury Stripe range of woven acrylic fabrics have a colour fastness rating of 7-8, or approximately 5 years.

The Go Large printed fabrics utilise a UV stable printing process that achieves a colour fastness rating of 6-7, on par with many woven acrylic fabrics.

Our Weekend and Premium Beach Umbrellas are designed for occasional, ‘weekend’ use at the beach, however if you will be using your umbrella more regularly (say, outside 24/7) we would recommend taking a look at the Luxury Stripe or our commercial spec patio umbrellas.

Download full fabric specifications here.

All of our beach umbrellas have a UPF50+ rating, one of the highest available, making them ideal for ‘Seeking Shade’, one of the five sun protection strategies recommended by the Cancer Council and Melanoma Institute. The other four, and equally important sun protection strategies, are: Slip, Slop, Slap, and Wrap. Head over to The Melanoma Institute website for more information about melanoma and how to best protect your skin from the sun.

We strive to work with the best people and factories from around the world who can provide the quality craftsmanship and engineering we require for our products, balanced of course with the value we can provide our customers.

Our products are designed by us, Krista and Mike, in Australia and we work with suppliers both locally and abroad in Europe and Asia to bring it all together.

We ensure our suppliers meet environmental standards and treat their staff well. We are proud to work with a team who makes our products with care, for you to enjoy.

Warranty

Generally speaking, we warrant our products for 12 months against defects in materials and workmanship. Some parts or materials have a longer warranty.

We can’t warranty based on damage caused by misuse, inappropriate use or normal wear and tear, so please follow our care instructions. That said, we know that accidents can happen, so we’re happy to provide replacement parts and servicing to ensure your Basil is still looking Bangin’.

Faulty product validated under a warranty claim will be repaired or replaced at the discretion of Basil Bangs. Please check out our full warranty here.

All warranty claims must be made at the place of purchase, or if purchased through basilbangs.com by sending an email to customer service. Proof of purchase (receipt with date of transaction) is essential for all warranty claims.

Please email us to assess the possibility of a repair. Please include a brief description of the issue together with any pictures or videos of the problem to help us assess what the issue may be.

We will reply as soon as possible with advice and work out the best course of action. This may take up to 7 working days.

If you experience any difficulties with any product please email us outlining what the specific problem is. Please send any pictures or videos of the problem to help us assess what the issue may be.

We will reply as soon as possible with advice and work out the best course of action. This may take up to 7 working days.

For any warranty claims, please read the warranty information carefully here.