Your Privacy

We respect your privacy

Basil Bangs Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing at hello@basilbangs.com for further information about this Privacy Policy.

This privacy policy statement applies only to the information collected online by the Website, basilbangs.com.

A. The type of information we collect.

We collect the following categories of personal information:

We collect Identifiers (such as name, postal address, login name, browser type, operating system, platform and connection information, phone number, email address, and IP address) when you interact with our Website in a number of ways, including: placing an order through the Website; establishing an account; adding information to your account, creating address entries, emailing an item to yourself or someone else; entering a contest or sweepstakes; taking a survey; contacting us with a comment or question; and signing up to receive emails about our products and services. We sometimes provide financial incentives to consumers who share personal information. Most often, this occurs in the form of sharing your email address with us in exchange for a discount on an order.
We collect Financial Information (information collected from you as needed to process payments, such as your credit or debit card number, expiration date, and card verification number) when you voluntarily provide us with this information. We use that information to fulfill orders, to fulfill your requests, and to contact you or the product recipient(s) in the event of order or delivery difficulties.
We collect Commercial Information (such as records of products or services purchased, obtained, or considered) when you voluntarily provide us with this information. We use that information to fulfill orders, to fulfill your requests, to contact you or the product recipient(s) in the event of order or delivery difficulties, and to send communications regarding our products, services, and promotions.
We collect Classification Information (demographic information, such as birth date, age, location, and gender) when you establish an account or take a survey.
We collect Network Activity Information (such as browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement, as well as consumer preferences, characteristics, psychological trends, predispositions, behavior, and attitudes) in order to see which areas of our Website are most visited and to improve the quality of your online experience by providing more of the most visited and desired features and services.
We collect Employment-Related Data if you apply for a job. When you fill in an online employment application, we will collect personal information such as your name, job title, education, other professional or employment-related information, and contact details. We will use this information to evaluate you as a candidate for the position for which you applied and to contact you about the position.

B. How we use your personal information

Basil Bangs may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

Basil Bangs will use personal information only for the purposes that you consent to. This may include to:

(a) provide you with products and services during the usual course of our business activities;

(b) administer our business activities;

(d) provide you with information about our products and services;

(e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and

(f) investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

C. Basil Bangs social media pages

Personal information may be collected directly by the Website through Social Media Pages and may also be collected by the social media site hosting Basil Bangs’ social media page.

The social media sites where Basil Bangs has its social media pages may provide aggregate information and analysis to Basil Bangs about visitors’ use of our social media pages. This allows us to better understand and analyse our user growth, general demographic information about the users of our social media pages, and interaction with content on our social media pages. Overall, this information may be used to help us understand the types of visitors and users of our social media pages and their use of the content.

D. Security of your personal information

Basil Bangs is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.

Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

E. Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us to hello@basilbangs.com

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

F. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to hello@basilbangs.com.

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

G. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.