Basil Bangs Warranty
Before we kick off with our more officially worded sections, we just want to state that in general, all of our products come with a 12month manufacturers guarantee which protects you from faults and defects caused in the manufacturing process. We outline below in more detail what is and isn't covered for each particular product. If you have any questions, or need any clarification, please shoot us an email to hello@basilbangs.com. We'd love to assist.
Ok, here we go...
The benefits given by this warranty are in addition to all other rights and remedies in respect of the product, which the purchaser has under the Trade Practices Act and similar State and Territory Laws. Nothing in this warranty will exclude, restrict or modify any conditions, warranty rights or liability implied in this purchase or protected by law where to do so would render this warranty void.
Umbrellas
Including: The Weekend, Premium Beach, Rain, Go Large, Sundial, Jardin, Soleil, Caspar and Double Caspar.
NOTE: Warranty on the Go Large, Caspar and Double Caspar umbrella frame and components is two years (2), Rain, Sundial, Jardin and Soleil Umbrella frame and components is 1 year (1), on acrylic fabric is five years (5) for Commercial use, ten years (10) for Residential use, and on polyester fabric is one (1) year.
The Basil Bangs product warranty covers manufacturer’s faults and defects only, and only applies to the original purchaser.
This warranty does not cover damage caused by wind or adverse weather conditions, fair wear and tear, accidents, misuse, fire, flood, hail, earthquakes or other natural disasters, or alterations or repairs by any other than an authorised agent of Basil Bangs Pty Ltd.
All outdoor umbrellas must be used with a suitable umbrella base with sufficient weight applied, or be correctly installed with an appropriate in-ground fitting. If installed, this warranty is valid only for installations made by Basil Bangs Pty Ltd, an authorised agent or if installed by the customer, the installation must be carried out exactly as required in the instructions that are supplied with the umbrella or available on our website.
In the case of Beach and Go Large Umbrella installations, the owner is to ascertain position of all underground pipes and electrical wires and notify installer of any obstacles. Although all care will be taken, no responsibility can be accepted for any damage during installation.
The Beach, Sundial, Jardin, Soleil and Go Large canopy fabric warranty is a Limited Manufacturers Warranty, which is passed on by Basil Bangs Pty Ltd.
The warranty is valid only if the Beach and Go Large umbrella is put up and collapsed as instructed by an authorised Basil Bangs Pty Ltd Dealer and/or as per the instructions in the umbrella manual as supplied. It is highly recommended that you close and tie your umbrella when gusty or strong winds are expected. If strong winds are expected for a long period of time it is recommended that the umbrella be removed from its base and stored. When closing the umbrella for extended periods of time, the canopy must be folded in such a way as to avoid ‘pinching’ of the fabric in the umbrella ribs/arms. Wear and tear caused by ‘pinching’ of the fabric by the umbrella framework is not covered under this warranty.
If your umbrella is to be transported, it must be dismantled and adequately packaged (preferably with canopy and frame wrapped separately) to avoid damage during transit. If damage is incurred as a result of insecure packing, this is outside our warranty provision.
In the case of repairs to the umbrella being required (regardless of whether the repairs are covered under warranty) the cost of transportation to/from Basil Bangs Pty Ltd for any repairs is to be paid by the claimant.
This warranty is the only express warranty given by Basil Bangs Pty Ltd. No person has the authority to change or add to these obligations and liabilities without Basil Bangs Pty Ltd approval in writing.
Basil Bangs Pty Ltd reserves the right to determine whether or not fault is caused by faulty workmanship or material or that any part is defective.
Basil Bangs Pty Ltd or its authorised agent may offer advice, but accepts no responsibility as to the ultimate positioning of the umbrella.
Wind ratings do NOT form part of, nor fall under, Basil Bangs’ warranty. Wind ratings are to be used as a guide only, to the relative strength of the umbrellas and tested at their optimal positions. Wind can be extremely variable, depending on the environment and changes with elevation, angle of gusts, how built up an area is etc. In any high wind or sudden windy conditions, ALL umbrellas should be closed and secured immediately.
Timber Frames
Timber is a natural material that can be affected by exposure to moisture, its appearance may also change over time. The Sundial and Jardin umbrellas should be protected by an umbrella cover when not in use. Any changes in the visual appearance of timber that are directly linked to ageing are not covered by warranty.
Fabric
Our premium Acrylic fabrics are manufactured from 100% acrylic fibre and guaranteed to:
- Protect against rot, mildew and discolouration typical in normal conditions. It does not apply against any deterioration of any kind due to wind or weather related damage, misuse, burns, negligence, vandalism, perforations or stains due to environmental pollution, and fair wear and tear.
- Retain a light-fastness rating of 6-8 on a 1-8 scale (minimum fading) for a period of 5 years.
Our premium acrylic fabrics are very tightly woven, with minimal light transmission, resulting in excellent UV protection of UPF 50+ and SPF 100. Should the fabric fail, the manufacturer of the acrylic fabric will offer to replace the fabric free of charge, subject to the following:
- The customer provides proof of date of purchase;
- The fabric is maintained correctly.
Our Polyester fabrics are manufactured from 100% polyester fibre and guaranteed to:
- Protect against rot, mildew and discolouration typical in normal conditions. It does not apply against any deterioration of any kind due to wind or weather related damage, misuse, burns, negligence, vandalism, perforations or stains due to environmental pollution, and fair wear and tear.
- Retain a light-fastness rating of 3-4 on a 1-8 scale for a period of 1 year.
Our polyester fabrics are very tightly woven, with minimal light transmission, resulting in excellent UV protection of UPF 50+ and SPF 100. Should the fabric fail, the manufacturer of the polyester fabric will offer to replace the fabric free of charge, subject to the following:
- The customer provides proof of date of purchase;
- The fabric is maintained correctly;
This fabric guarantee for both Acrylic and Polyester fabrics extends specifically to the replacement of fabric only and excludes the work and installation of others and also excludes other fittings and hardware. Other costs such as re-making a canopy, dismantling, transport, re-erection, travelling costs and consequential loss are also excluded from this guarantee.
Umbrella Bases
Basil Bangs warrants all Bases for a period of one (1) year from the original date of purchase.
While all of our products are designed to be suitable for exterior conditions, different materials are affected differently in outdoor physical elements.
The base plates are made from a mild steel, and are treated with levels of pre-protection that assist with guarding against corrosion, before being powder coated to make the surface further resistant to exterior conditions.
Any ‘wear and tear’ and / or rough treatment of powder coated accessories and furniture can result in chipping of the coated surface, and because the bases are a mild steel they can then be prone to rust /corrosion.
We know it’s tempting, but please refrain from rolling the 25kg White ‘Basil Base’ on its edge. This may damage the coatings and lead to corrosion. Instead, carefully lift and re-position the base in the desired location.
Items placed in coastal areas require more regular maintenance. Exposure to sea air and chlorinated environments may accelerate deterioration to a product’s finish, so we recommend regular cleaning of your umbrella and bases to maintain appearance and guard against wear and tear.
Basil Bangs can recommend specific bases and anchoring systems for specific umbrella types. These are recommendations only, as each environment is different and may require different base options.
Rust Disclaimer
Rust is a natural part of the ageing process of all steel or iron based materials. It is not considered a defect and is not covered under warranty. Steel bases are designed to require minimum maintenance and should be kept clean and well maintained to prevent damage/chipping.
Love Rugs, Cushions, Tablecloths and Placemats, Tote Bags
The Basil Bangs product warranty covers manufacturer’s faults and defects only, and only applies to the original purchaser where proof of purchase can be shown.
While all of our products are designed to be suitable for both indoor and outdoor use, materials are affected differently in different environments. We recommend following the care instructions provided for each product to help maximise their lifespan.
All of our fabrics contain coatings to assist with stain and water resistance, however we can not guarantee they will not mark or withstand water with ongoing use over any length of time.
Deck Chairs
Basil Bangs warrants all chairs for a period of one year (frame) and five years (acrylic fabric) from the original date of purchase.
The Basil Bangs product warranty covers manufacturer’s faults and defects only, and only applies to the original purchaser where proof of purchase can be shown.
While all of our products are designed to be suitable for exterior conditions, different materials are affected differently in outdoor physical elements. Items placed in coastal areas require more regular maintenance.
Exposure to sea air and chlorinated environments may accelerate deterioration to a product’s finish, so we recommend regular cleaning and maintenance.
Timber is a natural product and will grey off over time without regular sanding and oiling. As an oiled product, there may be some slight inconsistency in application and colour when first received. This is not a fault and will even out on exposure to the sun. We recommend following the care instructions provided for each product to maintain the timber and fabric sling.